T&cs
Terms & Conditions
PLEASE READ OUR TERMS
Booking Confirmation
By confirming your booking, you acknowledge that you have read and accepted our service summary and Terms & Conditions.
Payment
•A 20% deposit is required to confirm your booking.
•Full payment is due within 7 days. Late payments incur a 10% penalty on the total invoice.
•All quotes and invoices include a Fuel Adjustment Factor (FAF), currently 17.5%.
Cancellation & Rescheduling
•Requests must be made in writing to [email protected].
•More than 14 days' notice: Deposit refunded less a $90 administration fee.
•14 days or less notice: 50% of the total quoted cost will be charged.
Weather & Unforeseen Events
•Delays or route changes caused by adverse weather, road closures, accidents, emergencies, or similar events may result in additional charges, including extra travel time, mileage, tolls, accommodation, ferry changes, or related costs.
Ferry & Third-Party Transport
•Any non-refundable ferry fees or cancellation charges will be passed on to the customer.
•Ferry tickets already purchased by A1 Contracting must be reimbursed regardless of notice period.
Insurance
•Goods are transported at the owner's risk and are not covered by A1 Contracting insurance, as outlined in the Contract and Commercial Law Act 2017.
•We strongly recommend obtaining your own transit insurance.
•Any damage claims must be reported within 48 hours of move completion.
Delays
•Services are provided on a best-endeavours basis. A1 Contracting is not liable for losses resulting from delays beyond its control.
Heavy Items
•Items over 80kg or requiring more than two movers must be disclosed at booking. Additional resources may incur extra charges.
Packing Responsibility
•Customers are responsible for ensuring any items they pack themselves are packed safely and securely for transport. A1 Contracting accepts no liability for loss or damage resulting from inadequate customer packing.
•Where A1 Contracting has been engaged to provide packing services, we will take reasonable care in packing your goods and will be responsible for the quality of the packing performed by our team, subject to these Terms & Conditions and the owner's risk provisions.
Estimate Accuracy
•Estimates are based on the information provided by the customer. Undisclosed items may not be accommodated, and A1 Contracting is not responsible for any remaining furniture.
Customer Warranties and Compliance with Land Transport Law1.1. The Customer warrants that all goods provided for transit are safe, stable, and capable of being legally transported in accordance with the New Zealand Land Transport Act 1998 and the Land Transport Rule: Vehicle Dimensions and Mass 2016.1.2. The Company reserves the ultimate and absolute right to refuse to transport any item of furniture or cargo that, in the sole opinion of the driver or Company representative, cannot be safely or legally secured, exceeds legal weight or dimension limits, or otherwise poses a risk to road safety.1.3. The Customer agrees to indemnify the Company against any fines, penalties, losses, damages, or legal costs incurred as a result of the Customer providing inaccurate weight, dimension, or safety information regarding the goods, or requesting a transit route that breaches local road regulations.
Dangerous Goods
•We cannot transport dangerous goods, including unpurged gas bottles, paints, aerosol cans, or fuel. Petrol containers must be emptied before transport.
1. Owner’s Risk & Insurance
All items are moved at the owner's risk. While we treat every job with care and professionalism, A1 Contracting Marlborough Ltd accepts no liability for damage to items unless caused by proven negligence. We are fully insured and aim to deliver reliable, damage-free services every time.
2. Booking Requirements
To ensure an accurate quote and smooth service, please provide clear details when booking, including:
Number of bedrooms (for house moves)
Any large or unusual items (e.g. piano, safe, gym gear, oversized furniture)
Access challenges (stairs, narrow hallways, long driveways, steep sections)
Inaccurate or missing information may affect your quoted price or our ability to complete the job.
3. Quotes & Pricing
Quotes are free and based on the info provided at the time of booking. Final charges may differ if:
The job scope changes on the day
Extra labour, vehicles, or time are required
All prices are in NZD and subject to GST.
3A. Fuel Adjustment Factor (FAF)
Due to ongoing fuel price increases, a Fuel Adjustment Factor has been applied to all quotes and invoicing.
We appreciate your understanding and apologise for any inconvenience this may cause.
The FAF is reviewed on a weekly basis and may be adjusted in line with fuel price changes.
The current FAF rate is 20%.
4. Cancellations & Rescheduling
If you need to cancel or reschedule, please give at least 24 hours’ notice.
Late cancellations may incur a fee to cover staffing and prep time.
Notice Requirements:
To cancel or reschedule a booking, the Customer must provide written notice via email to [email protected]. The notice period is calculated from the time the written notice is received during standard business hours.
Cancellation Fees:
In the event of a cancellation, the following charges shall apply to the total quoted cost:
More than 14 days' notice: A full refund of any deposit paid will be issued, less a $90.00 administrative processing fee.
14 days or less notice: A cancellation fee equal to 50% of the total quoted cost will be charged. This fee represents a genuine pre-estimate of the loss incurred by the Company for reserved labour and vehicle capacity that cannot be readily reallocated.
Ferry and Third-Party Charges:
For bookings requiring ferry transport or other third-party transit services:
Any non-refundable ferry booking fees or cancellation penalties imposed by the ferry operator will be charged to the Customer in full, in addition to the standard cancellation fee.
If the Company has already disbursed funds for ferry tickets at the time of cancellation, these costs will be recovered from the Customer regardless of the notice period provided.
5. Areas We Service
We’re proudly based in Blenheim and operate across Blenheim, Marlborough, Nelson, Christchurch and nationwide. Travel charges may apply for out-of-town work.
6. Health & Safety
Our crew has the right to stop or reschedule any job where conditions are unsafe or unsuitable. This includes:
Hazardous environments
Poor access
Aggressive or abusive behaviour
Health and safety is a top priority for every team member.
7. Storage Services
We offer short- and long-term storage options (subject to availability).
Clients must ensure all stored items are safely packed, sealed, and labelled.
Access to stored items must be arranged in advance.
8. Liability
We’re careful, but can’t take responsibility for damage caused by:
Pre-existing wear and tear
Fragile or poorly packed items
Difficult access (tight corners, staircases, etc.)
All goods moved by A1 Contracting are carried at the Owners-Risk in accordance with the Contract and Commercial Law Act 2017.
A1 Contracting do advise that you get your own Transit Insurance.
Any claims must be reported within 24 hours of the service, with photos and details provided.
9. Payment Terms
Unless pre-arranged, payment is due on completion of the job.
We accept:
Cash
Bank transfer
Other methods by agreement
Late payments may incur fees or recovery costs.
A 20% deposit will confirm this booking.
7 day payment terms. Failure to pay within the 7 days will incur a 10% penalty of the total bill amount.
10. Need Help?
If you have any questions about these terms, give us a call or email us:
📞 +64 27 211 1908
✉️ [email protected]
About Us
A1 Contracting Marlborough Ltd provides professional furniture moving, office relocations, freight transport, vehicle transport, and storage solutions across New Zealand. Based in Marlborough and servicing both the North and South Islands, we help homeowners, businesses, and organisations move safely, efficiently, and with confidence.
Copyright © 2026 All Rights Reserved.
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a1contracting.co.nz
Based in Blenheim, Marlborough, New Zealand (We operate across New Zealand)
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Copyright © 2026 All Rights Reserved.